Crucial Accountability – Transforming a Negative Environment

Dear VitalSmarts, I am a mid-level manager in human services, and support a twenty-one person staff. Nineteen of these team members have a professional approach to their work, manage their emotions appropriately, and are respectful to others. However, two team members are constantly negative, complaining, and disrespectful. I have addressed these behaviors with them, but [...]

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Project Team Influencer

What to Do With Accountability when You Lack Authority

Dear VitalSmarts, My supervisor often gives me leadership responsibility for projects involving multiple departments. However, my position is not viewed as one of authority. As a result, I struggle to get results from others when I ask them to do something. When I present my lack of progress and ask for assistance, I’m told I [...]


Respecting Part-time Coworkers

I am a middle-aged, part-time worker by choice and work very hard while I am at work. I have a great attendance record, I’m dedicated, meticulous, and take initiative without drawing attention to myself. I try to do everything I can to make my coworkers’ jobs easier. Per my supervisor and coworkers, I am a [...]

Crucial Accountability

Silence Fails Study

The Five Crucial Conversations for Flawless Execution

Are you currently working on a team that is experiencing one or more of the following? “We have great starts, but struggle with finishing strong – on time, on budget.” “We say “yes” to tight project deadlines knowing full well we can’t finish it given the timelines and resources provided” “We delivered the result – [...]


Does Bullying Provide Job Security? You’ll Be Infuriated by the Answer

96% of survey respondents have experienced bullying at work, and 54% of workplace bullies have been at it for 5-plus years Brian regularly emailed his direct reports at all hours of the night. When one didn’t immediately answer, he would hurl a volley of emailed threats and personal insults. Team members felt afraid, vulnerable, and [...]

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