How do you change unwanted behaviors? How do organizations rife with undiscussables ever get anything done? How do you hold others accountable? These three bestsellers pinpoint the high-leverage skills and researched best practices that separate the best from the rest.
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Tools for Talking When Stakes Are High
Introducing the New York Times business bestseller that’s transformed organizations and changed the way millions of people communicate. With more than 2 million copies sold, this book gives you the tools to prepare for high-stakes conversations, transform anger and hurt feelings into powerful dialogue, and make it safe to talk about almost anything.
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The Power to Change Anything
Despite our best attempts, few of us know how to influence human behavior. This bestselling leadership book combines the skills used by hundreds of successful change agents with five decades of social science research to deliver a proven model for changing entrenched behaviors across teams and entire organizations.
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Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
In this revised second edition of Crucial Confrontations, you’ll learn how to successfully hold anyone accountable. Whether it’s a broken promise, violated expectation, or just plain bad behavior, addressing these issues will improve performance by 20-50 percent.
Foster open dialogue around high-stakes, emotional, or risky topics.
Drive rapid and sustainable behavior change for teams and entire organizations.
Enhance accountability, improve performance, and ensure execution.