Tag Archives : crucial conversations training in India


Advice for the Parents of the Marshmallow Eaters

Dear David, I think many are familiar with the Marshmallow experiment to demonstrate the benefits of delayed rewards. Is there any corollary data that demonstrates that those challenged with delaying rewards (i.e. those who ate the marshmallow) also struggled with avoiding penalties? In other words, do those so inclined ALSO engage in little behaviors to [...]

David-Maxfield

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4 bad habits that can destroy your career

Good professional habits like dressing well or writing concise emails can separate great employees from good ones. Bad habits have an effect as well, but professionals are often unaware of their own shortcomings or how to change them, according to David Maxfield, bestselling author and workplace expert who holds a Ph.D. in psychology. “Poor habits [...]


Are Top Leaders Exempt from Using Crucial Conversations Skills?

Dear Joseph, Your book, Crucial Conversations, suggests that we are more effective if we express ourselves “tentatively” and encourage others to challenge our views. But many leaders (Jack Welch, Donald Trump, etc.) are the opposite—forceful and even dogmatic. And yet, they are very successful. I can’t remember either of these men speaking “tentatively” or encouraging [...]

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A 3-Step Plan for Turning Weaknesses into Strengths

Yan Wang, the former CFO of VitalSmarts, didn’t survive Mao’s China by taking outlandish risks such as questioning those in positions of authority. As our CFO, she did impeccable work with the highest ethical standards. But challenging the status quo was deeply unsettling to her — especially if it meant critiquing the actions of one [...]


You’re Not A Good Enough Actor

In the early 1980s, I slowly transitioned from teaching MBA classes to designing corporate training programs. Surprisingly, with this change in focus, my design partners and I soon found ourselves in, of all places, Hollywood—not the glamorous version that produces dazzling movies, but the not-so-glamorous version that produces industrial videos. Here’s what took us to [...]

Be a good Actor