Tag Archives : change anything skills


The Return of the Rational—Separating Facts vs. Stories

Dear Joseph, Since the election, I’ve been noodling on one of the core competencies of Crucial Conversations: Separating facts from stories. We live in strange times where many people can no longer distinguish what is true vs. what is something they believe is true—seeing them as equivalents. How do you have a reasonable conversation with [...]

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What to Say When People Break Boundaries

Dear Steve, I recently built and moved into my dream home. My partner’s daughter has four very unruly children who do not respect my boundaries. How do I have the crucial conversation I need to have, so both my partner and his daughter understand that the children need to be taught to respect others and [...]


How a Culture of Silence Eats Away at Your Company

Most people think they will speak up when something negative happens at work, but few actually do. Take these examples from a recent survey we did with managers and employees: “We had an assistant who created a very adversarial atmosphere. We walked on eggshells around her. People would rather do her work themselves than engage [...]

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