4 Ways to Control Your Emotions in Tense Moments

Twenty-three years ago, one of my employees — I’ll call him Dale — asked for a private meeting. Dale was serious and bookish and had very strong opinions. His work was fastidious. He rarely socialized with colleagues, but he was impeccable in his commitments to others. And he was skilled at his job. As I [...]

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Are Top Leaders Exempt from Using Crucial Conversations Skills?

Dear Joseph, Your book, Crucial Conversations, suggests that we are more effective if we express ourselves “tentatively” and encourage others to challenge our views. But many leaders (Jack Welch, Donald Trump, etc.) are the opposite—forceful and even dogmatic. And yet, they are very successful. I can’t remember either of these men speaking “tentatively” or encouraging [...]


Training Magazine Announces 2016 TTV Winners

Chicago, IL (September 21, 2016)—During an exciting evening that featured a surprise appearance and impromptu performance by blues icon Buddy Guy at his club in Chicago, 2016 Online Learning Conference participants voted video clips featuring a savvy school janitor and not-so savvy crime scene investigators No. 1 in their respective categories in Training magazine’s Top [...]

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David-Maxfield

How to Save a Sinking Ship

Dear David, I am one of several department chairs at a proprietary college. Since I have been here, we have had four people rotate in and out of the dean’s position; the most recent having been marched from the building yesterday. We have had every leadership style from overbearing micromanagement to completely oblivious apathy. When [...]


A 3-Step Plan for Turning Weaknesses into Strengths

Yan Wang, the former CFO of VitalSmarts, didn’t survive Mao’s China by taking outlandish risks such as questioning those in positions of authority. As our CFO, she did impeccable work with the highest ethical standards. But challenging the status quo was deeply unsettling to her — especially if it meant critiquing the actions of one [...]

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