Category Archives : Uncategorized


Training Magazine Announces 2016 TTV Winners

Chicago, IL (September 21, 2016)—During an exciting evening that featured a surprise appearance and impromptu performance by blues icon Buddy Guy at his club in Chicago, 2016 Online Learning Conference participants voted video clips featuring a savvy school janitor and not-so savvy crime scene investigators No. 1 in their respective categories in Training magazine’s Top [...]

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A 3-Step Plan for Turning Weaknesses into Strengths

Yan Wang, the former CFO of VitalSmarts, didn’t survive Mao’s China by taking outlandish risks such as questioning those in positions of authority. As our CFO, she did impeccable work with the highest ethical standards. But challenging the status quo was deeply unsettling to her — especially if it meant critiquing the actions of one [...]


Feasting with Unruly Relatives

The following article was first published on November 17, 2010. Dear Crucial Skills, With the holidays quickly approaching, I have found myself caught in a sucker’s choice with my family. My wife and I have made it a tradition to travel to my parents’ home seven hours away for Thanksgiving. This year, my parents informed [...]

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The Roi-Tan Cemetery

By Kerry Patterson When I was a little tyke, I loved insects. Sometimes I’d watch ants for hours as they hauled Lilliputian bundles down footprint valleys and up tennis-shoe mountains. On listless summer days, I’d crumble a Necco wafer over our front-porch deck and then sit back and watch as hundreds of tiny stevedores struggled [...]


Are You Being Passive-Aggressive?

Dear Steve, I recently took the Crucial Conversations course and learned about the silence-dialogue-violence spectrum. I believe my tendency is to go to silence at work, but violence at home. I’ve wondered why I react differently in these two situations. I speculated that perhaps the reason was that I felt safer at home. However, I [...]

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