Category Archives : Uncategorized


Don’t Agree On The Facts? How to Dialogue Anyway

Dear David, As a certified trainer, I want to be prepared to answer students’ questions. In talking about separating facts from stories, the question came up: “What if people disagree about what each person said?” For example, I say to my son: “You said you would pick up milk on the way home.” He responds [...]

Discussing The Facts

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How to Confront a Liar

Dear Joseph, Do you have advice on how to confront a liar? Normal confrontation does not work as they just spin more lies. Signed, Being Spun Dear Being Spun, Do I know how to confront lying? Hey, I raised five teenagers. You’ve come to the right place! You wrote only two sentences, so please forgive [...]


Tips for the Forgetful

Dear Justin, I can’t be the only one who makes trips to the grocery store only to kick myself when I get home because I forgot half of the items I needed. This same problem happens at work, too. I’ll have important items to discuss with my boss and forget to bring them up during [...]

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Great Storytelling Connects Employees to Their Work

I once spent a few delicious days studying Union Square Hospitality Group (USHG), a collection of high-end, casual eateries started by the famed New York restauranteur, Danny Meyer. He had recently claimed the key to his success was creating a “culture of hospitality.” I set out to discover how. One day, at his Shake Shack [...]


How to Help Your Child Change His Behavior

Dear Joseph, For the past four years, my son has been training in martial arts and loves it. In the past few months, he has gotten called twice on his “bullying” behavior. The instructor has told us that if there is one more instance of bullying, he will not be allowed back. We don’t want [...]

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