Category Archives : Influencer


Advice for the Parents of the Marshmallow Eaters

Dear David, I think many are familiar with the Marshmallow experiment to demonstrate the benefits of delayed rewards. Is there any corollary data that demonstrates that those challenged with delaying rewards (i.e. those who ate the marshmallow) also struggled with avoiding penalties? In other words, do those so inclined ALSO engage in little behaviors to [...]



The Roi-Tan Cemetery

By Kerry Patterson When I was a little tyke, I loved insects. Sometimes I’d watch ants for hours as they hauled Lilliputian bundles down footprint valleys and up tennis-shoe mountains. On listless summer days, I’d crumble a Necco wafer over our front-porch deck and then sit back and watch as hundreds of tiny stevedores struggled [...]

Stuck Between Management and the Front Lines

Dear David, I work in a unionized workplace. I have great respect for unions and the intent of protecting frontline workers. However, once you are no longer considered a frontline employee you no longer have union rights/representation. This can create a pocket of employees, foremen in this case, that are not executive leadership, but are [...]



The Differences Between Behavior and Culture

   Dear David, How do you define the difference between behavior and culture? Does behavior drive culture, or does culture drive behavior?   Sincerely, Natural Order of Things Dear Natural, The short answer is that behavior determines culture, and culture determines behavior. But it’s more complicated than that, and the complications make it a fascinating [...]

How to Disagree with Your Boss

Originally posted on Harvard Business Review – How to Disagree with Your Boss Harsha thought things were going well in his new role. Six months earlier, he was hired by Najib, a wealthy and powerful man in Dubai, to turn around the flagging reputation and prospects of a five-star business hotel. It took little time [...]

Disagree with Your Boss