Category Archives : Organisational Change Management


What to Say When People Break Boundaries

Dear Steve, I recently built and moved into my dream home. My partner’s daughter has four very unruly children who do not respect my boundaries. How do I have the crucial conversation I need to have, so both my partner and his daughter understand that the children need to be taught to respect others and [...]

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How to Broach a Difficult Topic

Dear Crucial Skills, As the mother of two adult children who are each very intelligent and gainfully employed, I try and stay out of their personal decisions. However, one of them started smoking during his high school years. The smoking has continued for almost twenty years. His father and I worry about his health but [...]


Foul Language at Work—To Confront or Not to Confront?

Dear David, I’m in my sixties, and it bothers me when I hear people in the office using what I consider to be foul language, most often the “F-word”. This happens when they are on the phone having personal conversations and sometimes in internal office meetings. This language seems ingrained in the younger employees, and [...]

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You’re Not A Good Enough Actor

In the early 1980s, I slowly transitioned from teaching MBA classes to designing corporate training programs. Surprisingly, with this change in focus, my design partners and I soon found ourselves in, of all places, Hollywood—not the glamorous version that produces dazzling movies, but the not-so-glamorous version that produces industrial videos. Here’s what took us to [...]

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