Category Archives : Influencer Training


Responding to Racism While On the Job

Dear David, I work in a community hospital with culturally diverse patients and staff. Recently, a nurse told me about an upsetting experience. The nurse is African-American and was caring for a patient in a double room. He overheard a conversation between his patient’s roommate and a visitor. In a loud, strident voice, the visitor [...]

David-Maxfield

You’re Not A Good Enough Actor

In the early 1980s, I slowly transitioned from teaching MBA classes to designing corporate training programs. Surprisingly, with this change in focus, my design partners and I soon found ourselves in, of all places, Hollywood—not the glamorous version that produces dazzling movies, but the not-so-glamorous version that produces industrial videos. Here’s what took us to [...]

Be a good Actor

FatherSonDiscussion

How to Broach a Difficult Topic?

  Dear Crucial Skills, As the mother of two adult children who are each very intelligent and gainfully employed, I try and stay out of their personal decisions. However, one of them started smoking during his high school years. The smoking has continued for almost twenty years. His father and I worry about his health [...]


Surviving Freedom

  By Kerry Patterson As a child, my parents fiercely protected me. At their insistence, I remained close to home and under their tight watch. And then, one day in early 1959, they let go. When I turned thirteen, my Mom and Dad either tired of regulating my every move or began to trust me. [...]

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