Category Archives : Individual behaviour challenge


How to End a Relationship Stand-Off

Dear Joseph, I work with clients who are in conflict with each other. Their “stories” about the other person make resolution impossible. They’ve been in conflict with each other for so long that they are convinced that their judgments are facts. For example, they are both convinced the other person is a jerk, a bully, [...]

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You’re Not A Good Enough Actor

In the early 1980s, I slowly transitioned from teaching MBA classes to designing corporate training programs. Surprisingly, with this change in focus, my design partners and I soon found ourselves in, of all places, Hollywood—not the glamorous version that produces dazzling movies, but the not-so-glamorous version that produces industrial videos. Here’s what took us to [...]

Be a good Actor

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How to Broach a Difficult Topic?

  Dear Crucial Skills, As the mother of two adult children who are each very intelligent and gainfully employed, I try and stay out of their personal decisions. However, one of them started smoking during his high school years. The smoking has continued for almost twenty years. His father and I worry about his health [...]


Surviving Freedom

  By Kerry Patterson As a child, my parents fiercely protected me. At their insistence, I remained close to home and under their tight watch. And then, one day in early 1959, they let go. When I turned thirteen, my Mom and Dad either tired of regulating my every move or began to trust me. [...]

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