Category Archives : Crucial Conversation


How to End a Relationship Stand-Off

Dear Joseph, I work with clients who are in conflict with each other. Their “stories” about the other person make resolution impossible. They’ve been in conflict with each other for so long that they are convinced that their judgments are facts. For example, they are both convinced the other person is a jerk, a bully, [...]

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How to Address Bad Body Odor

Dear Joseph, My son tells me his roommate at college has a body odor issue. It has become so bad that my son stays at his girlfriend’s more often than not. He has mentioned to his roommate that there is a terrible odor in the room, but hasn’t gone much farther than that. He did [...]


How to Decline A Friend’s Invitation

Dear Steve, My friend and I have been close for many years. However, my husband and I really dislike her husband; being in the same room feels like a chore and is emotionally exhausting. She is aware that I do not like her husband but she likes hosting Christmas dinner and insists we are like [...]

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Crucial Conversations with a Defensive Spouse

Dear Joseph, My wife and I have a communication issue. We don’t talk enough about problems. Our conversation never lasts longer than forty-five seconds. This pattern has left a lot of issues unresolved that I feel are detrimental to the long-term health of our family. As soon as there is some indication of responsibility or [...]


Crucial Conversations in a Crowd and Other Less Than Ideal Circumstances

Dear Emily, I have enjoyed reading your guidance. Your advice and books tend to assume an ideal environment for communication: face-to-face, alone, and with no distractions. Those conditions are ideal, but rare. Most interactions are constrained: in an open-plan office, with family members, on a car or train, with background noise, or amidst distractions, lack [...]

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