Category Archives : Crucial Conversation


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Crucial Conversations via Email

Dear Steve, Having successfully used and trained Crucial Conversations for many years, I believe in its efficacy for making difficult communication easier, more respectful, and more productive. My question is around whether it’s ever preferable to preface a crucial conversation by using email. Might this pave the way for a more congenial exchange later on [...]


How to End a Relationship Stand-Off

Dear Joseph, I work with clients who are in conflict with each other. Their “stories” about the other person make resolution impossible. They’ve been in conflict with each other for so long that they are convinced that their judgments are facts. For example, they are both convinced the other person is a jerk, a bully, [...]

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How to Address Bad Body Odor

Dear Joseph, My son tells me his roommate at college has a body odor issue. It has become so bad that my son stays at his girlfriend’s more often than not. He has mentioned to his roommate that there is a terrible odor in the room, but hasn’t gone much farther than that. He did [...]


How to Decline A Friend’s Invitation

Dear Steve, My friend and I have been close for many years. However, my husband and I really dislike her husband; being in the same room feels like a chore and is emotionally exhausting. She is aware that I do not like her husband but she likes hosting Christmas dinner and insists we are like [...]

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