Category Archives : Crucial Accountability Training


How to Manage Tech Teams: Four Unique Rules for Success

In 2015, The New York Times published a damaging exposé on the culture of tech-giant Amazon. The Times reported that among many abuses, employees were encouraged to “Tear apart one another’s ideas in meetings, toil long and late, …and [hold] standards that the company boasts are ‘unreasonably high.’” This unsavory report left many grateful they [...]

VitalSmarts Blog

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How to Connect with an Aging Parent

Dear David, My husband struggles with how to engage in conversation with his mother. Mom doesn’t get out much and spends a lot of time with what we consider negative news. When we are together, she shares her opinions as facts. Often sweeping generalizations,”Kids today don’t learn anything in school,” or, “No one . . [...]


Foul Language at Work—To Confront or Not to Confront?

Dear David, I’m in my sixties, and it bothers me when I hear people in the office using what I consider to be foul language, most often the “F-word”. This happens when they are on the phone having personal conversations and sometimes in internal office meetings. This language seems ingrained in the younger employees, and [...]

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You’re Not A Good Enough Actor

In the early 1980s, I slowly transitioned from teaching MBA classes to designing corporate training programs. Surprisingly, with this change in focus, my design partners and I soon found ourselves in, of all places, Hollywood—not the glamorous version that produces dazzling movies, but the not-so-glamorous version that produces industrial videos. Here’s what took us to [...]

Be a good Actor