Category Archives : Corporate Culture

How to Make Crucial Conversations Part of Your Culture

Dear David, I work for a global manufacturing company. We are in the process of redefining our workplace culture and recognize that one of the key business behaviors we need to develop, at every level, is the ability to effectively have crucial conversations. What recommendations do you have for creating a workplace ‘movement’ that influences [...]

Corporate Culture


How to Broach a Difficult Topic

Dear Crucial Skills, As the mother of two adult children who are each very intelligent and gainfully employed, I try and stay out of their personal decisions. However, one of them started smoking during his high school years. The smoking has continued for almost twenty years. His father and I worry about his health but [...]

Responding to Racism While On the Job

Dear David, I work in a community hospital with culturally diverse patients and staff. Recently, a nurse told me about an upsetting experience. The nurse is African-American and was caring for a patient in a double room. He overheard a conversation between his patient’s roommate and a visitor. In a loud, strident voice, the visitor [...]



How a Culture of Silence Eats Away at Your Company

Most people think they will speak up when something negative happens at work, but few actually do. Take these examples from a recent survey we did with managers and employees: “We had an assistant who created a very adversarial atmosphere. We walked on eggshells around her. People would rather do her work themselves than engage [...]