Category Archives : Corporate Culture


How to Broach a Difficult Topic

Dear Crucial Skills, As the mother of two adult children who are each very intelligent and gainfully employed, I try and stay out of their personal decisions. However, one of them started smoking during his high school years. The smoking has continued for almost twenty years. His father and I worry about his health but [...]

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David-Maxfield

Responding to Racism While On the Job

Dear David, I work in a community hospital with culturally diverse patients and staff. Recently, a nurse told me about an upsetting experience. The nurse is African-American and was caring for a patient in a double room. He overheard a conversation between his patient’s roommate and a visitor. In a loud, strident voice, the visitor [...]


How a Culture of Silence Eats Away at Your Company

Most people think they will speak up when something negative happens at work, but few actually do. Take these examples from a recent survey we did with managers and employees: “We had an assistant who created a very adversarial atmosphere. We walked on eggshells around her. People would rather do her work themselves than engage [...]

David-Maxfield