Category Archives : Communication Skills Training

VitalSmarts teaches strategies and communication skills for sustainable and measurable behavior change that leads to stepping up employee engagement, quality, productivity, safety and other key indicators.


You’re Not A Good Enough Actor

In the early 1980s, I slowly transitioned from teaching MBA classes to designing corporate training programs. Surprisingly, with this change in focus, my design partners and I soon found ourselves in, of all places, Hollywood—not the glamorous version that produces dazzling movies, but the not-so-glamorous version that produces industrial videos. Here’s what took us to [...]

Be a good Actor

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How to Broach a Difficult Topic?

  Dear Crucial Skills, As the mother of two adult children who are each very intelligent and gainfully employed, I try and stay out of their personal decisions. However, one of them started smoking during his high school years. The smoking has continued for almost twenty years. His father and I worry about his health [...]


Surviving Freedom

  By Kerry Patterson As a child, my parents fiercely protected me. At their insistence, I remained close to home and under their tight watch. And then, one day in early 1959, they let go. When I turned thirteen, my Mom and Dad either tired of regulating my every move or began to trust me. [...]

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The Roi-Tan Cemetery

By Kerry Patterson When I was a little tyke, I loved insects. Sometimes I’d watch ants for hours as they hauled Lilliputian bundles down footprint valleys and up tennis-shoe mountains. On listless summer days, I’d crumble a Necco wafer over our front-porch deck and then sit back and watch as hundreds of tiny stevedores struggled [...]


Are You Being Passive-Aggressive?

Dear Steve, I recently took the Crucial Conversations course and learned about the silence-dialogue-violence spectrum. I believe my tendency is to go to silence at work, but violence at home. I’ve wondered why I react differently in these two situations. I speculated that perhaps the reason was that I felt safer at home. However, I [...]

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