Category Archives : Change Management Training


The Roi-Tan Cemetery

By Kerry Patterson When I was a little tyke, I loved insects. Sometimes I’d watch ants for hours as they hauled Lilliputian bundles down footprint valleys and up tennis-shoe mountains. On listless summer days, I’d crumble a Necco wafer over our front-porch deck and then sit back and watch as hundreds of tiny stevedores struggled [...]

InsectCase

ArguingCouple_1920x1080

Are You Being Passive-Aggressive?

Dear Steve, I recently took the Crucial Conversations course and learned about the silence-dialogue-violence spectrum. I believe my tendency is to go to silence at work, but violence at home. I’ve wondered why I react differently in these two situations. I speculated that perhaps the reason was that I felt safer at home. However, I [...]


How to Increase Your Conversational Skills

Dear David, How do you make and keep friends when you are inept in conversation? I can be in a crowded room, sit in one corner and just people watch because I have nothing to say. Also, if I have an opportunity to go out to places where there will be more than two people, [...]

CoupleAtParty_1920x1080

rp_improving-employees-your-company.jpg

The Importance of Intent

September 13, 2016   When I was twelve years old and William “Pop” Noonan first invited me to operate his corner grocery store while he spent his Saturdays running errands, I quickly accepted the job—and then repeatedly botched it. I took so many missteps that I’m sure he would have fired me were it not [...]


Manipulating Crucial Skills

  Dear Joseph, My boss is a big fan of yours, but I think he’s misusing his understanding of your material to bully people then patting himself on the back for being a great communicator. I might approach him and say, “When I said [blank] in that meeting, you cut me off and responded in [...]

rp_Joseph-Grenny-195x200.jpg