Author Archives : ithelp_vitalblog


Tips for the Forgetful

Dear Justin, I can’t be the only one who makes trips to the grocery store only to kick myself when I get home because I forgot half of the items I needed. This same problem happens at work, too. I’ll have important items to discuss with my boss and forget to bring them up during [...]

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Great Storytelling Connects Employees to Their Work

I once spent a few delicious days studying Union Square Hospitality Group (USHG), a collection of high-end, casual eateries started by the famed New York restauranteur, Danny Meyer. He had recently claimed the key to his success was creating a “culture of hospitality.” I set out to discover how. One day, at his Shake Shack [...]


What To Do When Coworkers Monopolize Your Meetings

Dear David, I work at a university where there is significant group work in the form of meetings or committees. In some of these meetings, a few people have a significant and vocal opinion about every agenda item. Every single one, every single time. I’ve noticed that these opinionated individuals speak to the point of [...]

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Crucial Conversations via Email

Dear Steve, Having successfully used and trained Crucial Conversations for many years, I believe in its efficacy for making difficult communication easier, more respectful, and more productive. My question is around whether it’s ever preferable to preface a crucial conversation by using email. Might this pave the way for a more congenial exchange later on [...]


How to Help Your Child Change His Behavior

Dear Joseph, For the past four years, my son has been training in martial arts and loves it. In the past few months, he has gotten called twice on his “bullying” behavior. The instructor has told us that if there is one more instance of bullying, he will not be allowed back. We don’t want [...]

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