What To Do When Coworkers Monopolize Your Meetings

Dear David, I work at a university where there is significant group work in the form of meetings or committees. In some of these meetings, a few people have a significant and vocal opinion about every agenda item. Every single one, every single time. I’ve noticed that these opinionated individuals speak to the point of [...]

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Crucial Conversations via Email

Dear Steve, Having successfully used and trained Crucial Conversations for many years, I believe in its efficacy for making difficult communication easier, more respectful, and more productive. My question is around whether it’s ever preferable to preface a crucial conversation by using email. Might this pave the way for a more congenial exchange later on [...]


How to Help Your Child Change His Behavior

Dear Joseph, For the past four years, my son has been training in martial arts and loves it. In the past few months, he has gotten called twice on his “bullying” behavior. The instructor has told us that if there is one more instance of bullying, he will not be allowed back. We don’t want [...]

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How to React to Biased Comments at Work

Bias at work can be overt and insidious. It can be shocking and enraging. But the subtle “Wait, what just happened?” moments are far more frequent. Take these examples: A client assumes you are in a subordinate role because of your age. A prospective customer only makes eye contact with your white colleague. A coworker [...]


How to Change Someone’s Opinion of You

Dear Steve, Last year, our department’s vice president was laid off and the entire group was moved under the Director of Operations, someone I didn’t know very well. Since the change, he has not made much of an effort to get to know our team and I have had only a handful of interactions with [...]

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