Don’t Agree On The Facts? How to Dialogue Anyway

Dear David, As a certified trainer, I want to be prepared to answer students’ questions. In talking about separating facts from stories, the question came up: “What if people disagree about what each person said?” For example, I say to my son: “You said you would pick up milk on the way home.” He responds [...]

Discussing The Facts

Corporate Culture

How to Make Crucial Conversations Part of Your Culture

Dear David, I work for a global manufacturing company. We are in the process of redefining our workplace culture and recognize that one of the key business behaviors we need to develop, at every level, is the ability to effectively have crucial conversations. What recommendations do you have for creating a workplace ‘movement’ that influences [...]

How to Save a Meeting That’s Gotten Tense

On March 30, 2017, Salt Lake County Mayor Ben McAdams stood in front of crowd of over 1,000 angry citizens. McAdams had recently floated the idea of situating a new homeless resource center in Draper, a city 20 miles south of Salt Lake City, Utah. What began as an orderly public meeting soon degenerated into [...]



The Best Career Advice Nobody Ever Gave

In the spring of 1952, Lydia, a woman who lived up the hill from our house, purchased the neighborhood’s first power lawn mower. Had the circus marched up 25th street while P. T. Barnum himself juggled flaming chainsaws, it would have drawn less attention. After all, Lydia was now packing a gas-powered, carbine action, rotary [...]