Dealing with a Last-minute Boss

  Dear Crucial Skills, My boss likes to leave things open for change until the last moment and this stresses me out completely. A few examples: (1) We were presenting to senior management and had agreed to drop several items from the presentation based on specific logical reasons. Two hours before the presentation, he decided [...]

Crucial Accountability

Better communication skills at work

How to Improve Results Using Better Communication

Facilitating good communication can make the difference between a well oiled, effective team and disorganization and ambiguity. By following the tips below, you, the supervisor, can take steps toward improving communication with your employees: 1.Sure you’re their boss, but people listen better when you show respect and consideration. Remember how you felt in school when [...]

When It’s Your Word Against Your Boss’s

Dear Crucial Skills, About a month ago, my director was investigated for violating policy. I provided information against her in this process. During the investigation, my director told my coworkers that the allegations were all lies. This caused my coworkers to view me as a troublemaker and a liar. I suspect she said the same [...]


Comunication skills for success

Communication Skills You Need to Be Successful

Communication is the act of transferring knowledge and information from one place or one person to another, be it vocally, written, visually, or non-verbally. How well this information or knowledge can be transmitted and received is a measure of how good your communications skills are. Communications skills are extremely important in gaining success in any [...]

Most Parents Fail at School – Related Crucial Conversations

According to a recent VitalSmarts’ study of 986 parents, three-fourths overestimate their effectiveness in helping their children navigate common school-related problems, including their child’s academic performance, discipline problems, and social issues like bullying. Yet when parents were asked about how they dealt with these issues in real life, thirty-five percent failed to raise key issues [...]

Parent Teacher Conference